Refund & Cancellation Policy
Last updated 24 September 2026.
This policy explains what happens to your payment when a booking or task on EventOrbit Nova is cancelled, rescheduled, or not completed as agreed. It applies alongside our Terms & Conditions.
| Scenario | Refund to customer | Notes |
|---|---|---|
| Customer cancels 15+ days before event | 90–100% of advance | Platform fee may be non-refundable. Encourages early, honest planning. |
| Customer cancels 7–14 days before event | 50% of advance | — |
| Customer cancels <7 days before event | 0–25% of advance | The venue/vendor has likely already blocked the date/resources. |
| Venue Owner / Vendor cancels after confirmation | 100% refund | Platform may offer a rebooking credit. Repeated cancellations trigger a review of verified status. |
| Task not completed / completed unsatisfactorily by Worker | Partial or full refund of that task's payment | After dispute review — photos and chat logs are considered by Admin. |
| Force majeure (natural disaster, government restriction, etc.) | Full refund or reschedule credit | No cancellation penalty on either side. |
How refunds are processed
Approved refunds are issued to the original payment method through our payment gateway partner. Processing typically takes 5–7 business days depending on your bank, after Admin approves the refund.
Disputed tasks and bookings
If you believe a task or booking wasn't delivered as agreed, raise a dispute from the booking/task detail page within 48 hours of the scheduled completion time. Our Admin team reviews evidence (photos, check-in/ check-out records, chat logs) from both sides before deciding on a refund.
This is a structural draft prepared for planning purposes — exact refund percentages and windows must be finalized against our real vendor/venue contracts and reviewed by a lawyer before publication.